The first Intercontinental normal for service management, ISO/IEC 20000 was developed in 2005 and is employed by organizations throughout the world. It truly is compatible with other ITSM frameworks, and outlines the criteria and very best techniques IT organizations will have to apply to obtain ISO 20000 accreditation. ITSM procedures https://www.amazon.de/gp/product/B0DDM7KJB9